This is the . And if you’ve seen it, you know exactly the wave of nausea that follows.

Deleting a ticket destroys time entries, billing history, and audit logs.

That language is designed to protect the vendor, not to help you. Once you realize that, half the fear disappears. Mistake #1: “Configuration Pending Deletion” Warning What you see: “The following configurations exist in PSA but not in RMM. Action: Delete from PSA.”

You are running a routine interface check. You’ve done this a hundred times. Then, you see it.

Red text. A “Critical Mismatch.” A warning about orphaned records. Or worse—a suggested action that says “Delete Pending.”